cbd99 Frequently Asked Questions

Creating a cbd99 account takes under two minutes. Visit cbd99.pro and tap the registration button, then enter your mobile number, choose a strong password, and provide your date of birth to confirm you are 21 or older. You will receive a one-time verification code via SMS to complete the process. Once verified, your account is active and you can make your first deposit using bKash, Nagad, Rocket, or Upay immediately.

cbd99 requires a government-issued photo ID for KYC verification — acceptable documents include a National Identity Card (NID), passport, or driving licence issued in Bangladesh. You will also need to submit a selfie holding the document for liveness confirmation. KYC is mandatory before your first withdrawal and must be completed within 30 days of registration. Documents are reviewed within 24 hours on business days.

To reset your cbd99 password, tap the 'Forgot Password' link on the login page. Enter the mobile number registered to your account and you will receive an SMS with a one-time reset code. Enter that code on the reset page, then set a new password of at least 8 characters including a mix of letters and numbers. If you no longer have access to your registered number, contact cbd99 live chat support to verify your identity and regain access.

No — cbd99 strictly allows only one account per player. Duplicate accounts are detected automatically and will result in permanent suspension of all associated accounts and forfeiture of any balances or bonuses. If you have accidentally created a duplicate, contact cbd99 support immediately to merge or close the extra account before it is flagged. One account per person, per mobile number, per device.

bKash deposits on cbd99 are credited instantly in most cases — typically within 30 seconds of your bKash transaction completing. If your deposit has not appeared after 5 minutes, check that the bKash send-money number you used matches the one shown in the cbd99 deposit screen, and ensure the amount was entered correctly. If the issue persists, contact cbd99 live chat with your bKash transaction ID and our team will resolve it promptly.

The minimum deposit on cbd99 is ৳200 for bKash, Nagad, Rocket, and Upay. There is no upper limit on a single deposit, though your chosen payment provider may apply its own daily transaction caps. Bank transfers via Dutch-Bangla Bank, BRAC Bank, or other supported banks have a minimum of ৳500. cbd99 charges no deposit fees — the full deposited amount is credited to your gaming balance.

The minimum withdrawal on cbd99 is ৳500 for bKash and Nagad, and ৳1,000 for Rocket and bank transfers. All withdrawal requests require completed KYC verification. cbd99 processes withdrawals within 1-4 hours for bKash and Nagad during business hours (9 AM to 11 PM BST). Bank transfers may take up to 1 business day. There are no withdrawal fees charged by cbd99, though your bank or mobile wallet provider may apply standard transaction charges.

cbd99 does not charge any fees on deposits or withdrawals from our side. However, your mobile financial service provider (bKash, Nagad, Rocket) or bank may apply their standard transaction fees as per their own pricing. We recommend checking your provider's current fee schedule. To avoid any fee confusion, always verify the exact amount you will receive before confirming a withdrawal.

No — cbd99 requires that withdrawals are made to the same payment method and account number that was used for the most recent deposit, as a fraud prevention measure. If your bKash number has changed or is no longer accessible, contact cbd99 support with your KYC documents to verify your identity and update your payment details before requesting a withdrawal.

Yes — cbd99 offers cricket betting on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and international Test and ODI series featuring the Bangladesh Tigers. You can bet on match winners, top batsmen, over/under runs, player performance markets, and live in-play odds. BPL markets are among the most popular on cbd99, with odds updated in real time and special promotions during the BPL season.

Yes — cbd99 is fully optimised for mobile browsers on both Android and iOS without requiring any app download. Simply open cbd99.pro in your phone's browser (Chrome on Android or Safari on iPhone) and the site loads as a fast, app-like experience. All games including live casino, slots, cricket betting, and fishing games work natively in the browser. An optional Android APK is also available for players who prefer a dedicated app.

All casino games on cbd99 use certified Random Number Generator (RNG) technology from licensed providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — ensuring results are genuinely random and cannot be manipulated. Slot RTP values typically range from 94% to 97%, and are displayed in each game's information panel. Live casino games like Live Baccarat and Live Roulette use real cards and wheels with professional dealers streamed in real time.

Fishing games on cbd99 are arcade-style shooting games where you aim at fish and sea creatures to win prizes — bigger fish pay more. To play, navigate to the Fishing section, select a table (each has a different bet-per-shot range), load your in-game credits, then use the on-screen cannon controls to target fish. Different weapons have different power levels and costs. Fishing games are available on mobile and desktop browser with no download required.

The cbd99 welcome bonus is a first-deposit match bonus available to all new players who register and make their first deposit. After registering your cbd99 account and completing your first deposit of ৳500 or more, the bonus is credited automatically to your account within a few minutes — no promo code required. The bonus amount is subject to wagering requirements before it can be withdrawn; full Terms and Conditions apply.

cbd99 bonus wagering requirements specify how many times you must play through the bonus amount before you can withdraw it as real money. The exact rollover multiplier is stated in the specific promotion's Terms and Conditions — always read these before claiming a bonus. Wagering is typically counted from bets placed on eligible games (slots and certain casino games); some games like sports betting may contribute at a different rate. Check the current promotion page for full details.

Yes — all cbd99 bonuses have an expiry period, which is stated in the specific promotion's Terms and Conditions at the time of claiming. A typical welcome bonus must have its wagering requirement completed within 7 to 30 days of being credited, depending on the offer. Bonuses that expire unused or whose wagering requirement is not met within the time limit are automatically removed from your account with no cash equivalent paid out.

Yes — cbd99 periodically offers free spin promotions on selected slot games from providers like Pragmatic Play. Free spins may be awarded as part of the welcome package, as a standalone promotion, or as a loyalty reward for active players. Any winnings from free spins are typically subject to wagering requirements before withdrawal. Check the Promotions section of your cbd99 account for current free spin offers, which are updated regularly.

cbd99 is built with player safety as a core priority. The platform uses SSL (Secure Sockets Layer) encryption on all pages and transactions, meaning your personal data and payment details are protected in transit. Account security is enforced through SMS-based two-step verification, and all payment transactions are processed through established local providers (bKash, Nagad, Rocket). cbd99 also operates a strict responsible gaming programme with self-exclusion, deposit limits, and session controls available to all players.

The minimum age to register and play at cbd99 is 21 years old. This applies to all Bangladesh players without exception. cbd99 enforces this through mandatory date-of-birth entry at registration and KYC age verification. Any account found to belong to a player under 21 will be permanently closed and all associated balances will be frozen. If you are under 21, please do not attempt to register — this policy exists to protect young people.

To self-exclude from cbd99, contact our support team via live chat and request a self-exclusion. You can choose a minimum 6-month exclusion or a permanent exclusion. Once activated within 24 hours, your account is fully suspended — you cannot log in, deposit, or place bets for the duration. cbd99 will also suppress all marketing communications to you during the exclusion period. Self-exclusion is the strongest tool available and we process every request with full confidentiality.

Yes — cbd99 provides a full suite of responsible gaming tools accessible from your account settings at any time. These include daily, weekly, and monthly deposit limits (reducible instantly, increasable after a 7-day cooling-off period), session time limits with on-screen reminders, reality check notifications every 30 to 90 minutes, and cooling-off periods from 24 hours up to 6 weeks. All tools are free to use and take effect immediately. Visit our Responsible Gaming page for full details on each tool.