cbd99 Privacy Policy

This Privacy Policy ("Policy") describes how cbd99 ("we", "us", "the Platform") collects, uses, stores, shares, and protects personal information relating to individuals ("you", "Player", "User") who access or use the cbd99 online gaming platform at cbd99.pro and any associated services. By registering an account or using the cbd99 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your data as described herein.

This Policy applies to all personal data processed by cbd99 in connection with the provision of its services to players in Bangladesh and any other jurisdiction from which the platform is accessed. cbd99 is committed to handling all player data responsibly, in accordance with applicable data protection principles and with full respect for user privacy.

cbd99 collects personal data through three primary channels: data you provide directly when registering or using the platform, data generated automatically through your use of the platform, and data received from third-party payment processors as part of transaction processing. The specific categories of data collected are set out below.

cbd99 uses the personal data it collects only for lawful, specified, and legitimate purposes. We do not use player data for automated decision-making or profiling in ways that produce legal or similarly significant effects on players. The primary purposes for which cbd99 processes personal data are:

• Account registration and management — to create, maintain, and administer your cbd99 account, including identity and age verification at registration and on an ongoing basis in accordance with our KYC obligations.
• Payment processing — to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to verify transaction integrity, and to maintain accurate financial records.
• Service delivery — to provide access to the full cbd99 game library, live casino, cricket betting, slots, crash games, and fishing games, and to ensure platform functionality and availability for Bangladesh players.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in the cbd99 Terms and Conditions.
• Responsible gaming — to monitor gaming activity for indicators of problem gambling, to apply deposit limits and self-exclusion tools requested by players, and to enforce the 21+ age restriction across all platform features.
• Customer support — to respond to player queries, resolve disputes, process complaints, and improve the quality and responsiveness of cbd99's support service for Bangladesh players.

cbd99 does not sell, rent, or trade player personal data to third parties for their own marketing or commercial purposes. Player data is not used by cbd99 to target players with advertising for any product or service unrelated to the cbd99 platform.

cbd99 processes personal data only where a lawful basis exists for doing so. Depending on the category of data and the purpose of processing, cbd99 relies on one or more of the following legal bases:

• Contractual necessity — processing is necessary to perform the contract between cbd99 and the player, including account creation, transaction processing, and service delivery. Without this processing, cbd99 cannot provide the services you have requested.
• Legal obligation — processing is required to comply with applicable legal obligations, including anti-money laundering (AML) requirements, KYC verification duties, and record-keeping obligations.
• Legitimate interests — processing is necessary for cbd99's legitimate interests in operating a secure, fraud-free gaming platform, including fraud detection, abuse prevention, and platform security monitoring, provided these interests are not outweighed by your data protection rights.
• Consent — where cbd99 relies on your consent as the legal basis for processing (for example, for optional marketing communications), you have the right to withdraw that consent at any time by contacting cbd99 support via live chat or email.

cbd99 does not sell player personal data. We share data with third parties only where necessary for the operation of the platform, for legal compliance, or to protect the safety and security of our players. The third parties with whom cbd99 may share player data are:

• Payment processors — bKash, Nagad, Rocket, Upay, and card networks such as Visa and Mastercard, for the purpose of processing deposit and withdrawal transactions. These providers operate under their own privacy policies and process only the minimum data required to complete the transaction.
• Game providers — Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, and other verified game studios that supply game content to the cbd99 platform. These providers may process technical session data necessary to deliver game content and verify game outcomes.
• Identity verification services — third-party KYC providers engaged to assist cbd99 in verifying the identity and age of players as required under our verification obligations.
• Law enforcement and regulatory authorities — where cbd99 is required by applicable law, court order, or regulatory direction to disclose player data to a competent authority. cbd99 will disclose only the minimum information required and will notify the affected player where legally permitted to do so.

All third-party service providers engaged by cbd99 are contractually required to process player data only for the specified purpose, to maintain appropriate technical and organisational security measures, and to handle data in a manner consistent with this Privacy Policy.

The cbd99 platform uses cookies and similar tracking technologies to maintain session continuity, remember player preferences, and support the secure operation of platform features. Cookies are small text files stored on your device's browser when you access cbd99.pro. They do not contain personally identifiable information on their own but may be associated with your account data when you are logged in.

cbd99 uses the following categories of cookies:

• Essential cookies — strictly necessary for the platform to function. These cookies enable core features such as account login sessions, security token validation, and the shopping cart / deposit flow. They cannot be disabled without breaking core platform functionality.
• Functional cookies — used to remember your language preference, display settings, and other personalisation choices so that the cbd99 platform behaves consistently across sessions on the same device.
• Analytics cookies — used to collect aggregated, anonymised data about how players navigate and interact with the cbd99 platform. This data is used solely to improve platform performance, identify technical issues, and optimise the player experience for Bangladesh users.

Most modern mobile browsers allow you to control or delete cookies through your browser settings. Please note that disabling essential cookies will impair the functionality of the cbd99 platform and may prevent you from accessing your account or completing transactions. cbd99 does not use third-party advertising or retargeting cookies.

cbd99 retains player personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. In practice, this means that account data and transaction records are retained for a minimum of five (5) years from the date of account closure or the last transaction, whichever is later, in order to comply with applicable anti-money laundering record-keeping requirements.

Following the expiry of the applicable retention period, cbd99 will securely delete or anonymise the relevant personal data so that it can no longer be attributed to an individual player. Where data is anonymised rather than deleted, the resulting anonymised dataset is no longer subject to this Privacy Policy as it does not constitute personal data. Players who wish to request early deletion of their data may do so by contacting cbd99 support, subject to cbd99's ability to comply with legal retention obligations that may override the deletion request.

cbd99 implements industry-standard technical and organisational measures to protect player personal data against unauthorised access, accidental loss, destruction, or disclosure. All data transmitted between your device and the cbd99 platform is encrypted using SSL (Secure Sockets Layer) technology. Sensitive account and payment data is stored in encrypted form and access is restricted to authorised personnel only, on a strict need-to-know basis.

While cbd99 takes all reasonable steps to protect player data, no online platform can guarantee absolute security against all possible threats. Players are encouraged to take their own steps to maintain account security, including using a strong and unique password, not sharing login credentials, and logging out of their cbd99 account after each session on a shared device. In the event of a security incident affecting player data, cbd99 will take prompt steps to contain the incident and will notify affected players in accordance with applicable requirements.

Subject to applicable law and cbd99's legal retention obligations, players have the following rights in respect of their personal data held by cbd99. To exercise any of these rights, please contact cbd99 customer support via live chat or by email at [email protected]. cbd99 will respond to data rights requests within a reasonable timeframe.

The cbd99 platform is strictly intended for adults aged 21 years and above. cbd99 does not knowingly collect, process, or retain personal data from any individual under the age of 21. If cbd99 discovers or has reasonable grounds to believe that personal data has been collected from a person under 21, that data will be deleted without delay and the associated account will be permanently closed. Parents or guardians who believe that a minor has registered a cbd99 account or submitted personal data to the platform are requested to contact cbd99 support immediately via live chat or by email so that the matter can be investigated and resolved promptly.

cbd99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, cbd99 will update the "Last Updated" date at the top of this page and, where practicable, notify active players via an in-platform announcement. Your continued use of the cbd99 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. The most current version of this Privacy Policy will always be accessible at cbd99.pro/privacy-policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how cbd99 has handled your personal data, please contact the cbd99 support team. Our team is available 24 hours a day, 7 days a week, including Bangladesh public holidays, and will be happy to assist you with any privacy-related query.

You may also reach us by email at: [email protected]